RideSphere Info - Warranty, Delivery & Return Policies

Warranty Information

At RideSphere, we stand behind the quality of our products. That’s why we offer a comprehensive warranty on all bikes, scooters, rollerblades, and protective gear. Our warranty covers manufacturing defects and material failures, ensuring that your purchase is protected.

For bicycles and scooters, our warranty typically lasts 1 year from the date of purchase. This includes the frame, forks, and core components. For rollerblades and protective gear, the warranty is valid for 6 months. If you encounter any issues, our team will assess the product and either repair or replace it as needed.

Please note that the warranty does not cover wear and tear from regular use, damage from improper handling, or modifications to the product. To claim your warranty, simply contact our customer service team with your proof of purchase, and we’ll guide you through the process.

Delivery Options

We aim to make your shopping experience as convenient as possible with flexible delivery options. At RideSphere, we offer nationwide shipping with reliable courier partners to ensure your products arrive safely and on time.

Standard Delivery: Our standard delivery typically takes 3-5 business days depending on your location. It’s the most affordable option for customers who are not in a rush.
Express Delivery: Need your items faster? Choose our express delivery option to get your products within 1-2 business days. This option is ideal for last-minute purchases or time-sensitive needs.

We also offer free delivery on orders over a certain amount (check our website for the latest free shipping thresholds). All items are carefully packaged to ensure they arrive in perfect condition. You’ll receive tracking information via email once your order has shipped, so you can monitor its progress in real time.

Return & Exchange Policy

At RideSphere, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return policy for most products. If the item is unused and in its original packaging, you can return it for a full refund or exchange it for another product.

To initiate a return or exchange, please contact our customer service team with your order details. We’ll provide you with a return shipping label and instructions on how to send the product back. Once we receive the returned item, we’ll process your refund or exchange promptly.

Please note that for certain products like protective gear, returns are only accepted if the item is unused due to hygiene reasons. Additionally, custom or personalized products may not be eligible for returns unless they are faulty.

Customer Support

We pride ourselves on offering excellent customer support. If you have any questions about your order, delivery, warranty, or returns, don’t hesitate to reach out to our friendly and knowledgeable team. We’re here to help you every step of the way to ensure your experience with RideSphere is seamless and satisfying.

You can contact us through email, phone, or our online contact form, and we’ll get back to you as soon as possible. Our goal is to provide you with peace of mind throughout your purchase and beyond.